Terms of Service
Version TROVEN-TC-001 · Effective 17 August 2026
Version TROVEN-TC-001 · Effective 17 August 2026
By engaging Troven Enterprises - SMC Ltd for any supply or service, you agree to these terms. These terms govern all orders, quotations, and service arrangements between Troven and its clients.
All orders must be confirmed in writing (email, LPO, or WhatsApp). Quotations are valid for 14 days from the date of issue. We reserve the right to revise pricing if supplier costs change materially before order confirmation.
Troven Enterprises - SMC Ltd supplies goods and services to the client as principal. Troven sources from manufacturers, distributors and wholesalers, and contracts with the client in its own name, on its own account and at its own risk. Troven is not an agent, broker or intermediary of any supplier or of the client.
Cleaning services and fumigation services are performed on site by specialist personnel appointed and supervised by Troven. Troven remains responsible to the client for the performance of that work, and the client's contractual relationship is with Troven alone.
Payment is due as agreed per order. For new clients, we typically require 50% upfront and 50% on delivery. Established institutional clients may negotiate credit terms. Late payment attracts an interest charge of 2% per month.
Risk in the goods passes to the client on delivery. Legal and beneficial title remains with Troven Enterprises - SMC Ltd until payment has been received in full for those goods. Until title passes, the client shall keep the goods identifiable as Troven's property. Nothing in this clause limits Troven's right to sue for the price once payment falls due.
Troven Enterprises - SMC Ltd is not currently registered for Value Added Tax. No VAT is charged on quotations or invoices while this remains the case. Should Troven become liable to register, VAT will be charged on supplies made from the effective date of registration, and credit clients will be notified in writing beforehand.
Where the client is a designated withholding agent and deducts withholding tax at source, the client shall remit the deducted amount to the Uganda Revenue Authority and provide Troven with the corresponding withholding tax credit certificate.
4. DeliveryWe will use reasonable endeavours to meet agreed delivery timelines. Troven is not liable for delays caused by third-party suppliers, weather, or force majeure events. All deliveries are accompanied by a delivery note which must be signed by the recipient.
Any complaint about goods or services must be raised within 48 hours of delivery. We will investigate and, where the complaint is valid, arrange replacement or credit. We do not accept returns for goods that have been used or that were correctly supplied per the agreed specification.
Troven's liability for any claim shall not exceed the value of the order to which the claim relates. We are not liable for indirect or consequential losses.
These terms are governed by the laws of Uganda. Any disputes shall be subject to the jurisdiction of the Ugandan courts.