Everything You Need to Know

We supply six main categories: Office Stationery (pens, paper, printer ink, notebooks, desk supplies), Cleaning Materials (disinfectants, detergents, mops, protective gear), Branded Merchandise (t-shirts, caps, mugs, bags, lanyards), Corporate Gifts (hampers, executive sets, branded diaries), Catering Supplies (disposables, serveware, event catering materials), and General Institutional Supplies (furniture, IT accessories, safety equipment, first aid). If you need something not listed, contact us - we can source most institutional items.

There is no strict minimum order. We serve both small one-off orders and large institutional supply contracts. Whether you need a single box of pens or a full office restocking order, we can assist. That said, delivery fees may apply for very small orders - this will always be stated clearly in your quotation.

Yes. We handle custom-branded merchandise including t-shirts, caps, mugs, bags, umbrellas, lanyards, pens, and more. You provide your logo and brand colours, and we manage the printing or embroidery. Please share your artwork files (PDF or high-resolution PNG preferred) along with your order requirements so we can include branding in your quotation.

Yes. We are set up to support framework agreements, standing supply contracts, and repeat institutional orders. Many NGOs and government agencies operate on annual supply frameworks - we can respond to RFQs, RFPs, and tender requests. Contact us to discuss how we can be added to your approved supplier list.

You can request a quote in three ways: fill in the quote form on our website, send your requirements via email to [email protected], or message us on WhatsApp at +256 756 486 177. Share your supply list or describe what you need - any format works. We will respond with an itemised quotation within 24 hours.

We respond to all quote requests within 24 hours on business days. For urgent requirements, WhatsApp us directly at +256 756 486 177 for a faster response. We send itemised quotations with clear unit prices and totals - no vague estimates.

No. Our quotations are fully itemised - every cost is stated upfront including unit prices, quantities, totals, and any applicable delivery fees. We do not add surprise charges after you confirm an order. Transparent pricing is a core value at Troven.

Payment terms are discussed and agreed during the quotation stage. For new clients, we typically require payment before or upon delivery. For established institutional clients with LPOs, we can discuss credit terms. All payment details are stated clearly in your formal quotation and invoice.

Yes. For large volume orders or long-term supply agreements, we can offer competitive pricing. Share your full requirements when requesting a quote so we can give you the best possible price from the start. We always aim to be competitive while maintaining quality.

We deliver nationwide across Uganda - including Kampala, Entebbe, Jinja, Gulu, Mbarara, Fort Portal, Arua, Mbale, and all other regions. Delivery to upcountry locations may take slightly longer and may carry an additional fee, which will always be stated in your quotation.

Delivery timelines depend on the items ordered and your location. For standard items in Kampala, delivery typically happens within 1 to 3 business days of order confirmation. Branded merchandise, custom items, or large orders may take longer. We always confirm the delivery timeline in your quotation before you confirm the order.

Yes - always. Every delivery comes with a delivery note listing all items supplied, and a formal invoice with full payment details. These documents are prepared to meet institutional procurement standards and are ready for your finance and audit records.

Yes. If you prefer to collect your order, please let us know when confirming and we will arrange a convenient time for collection in Kampala. Contact us on +256 756 486 177 to coordinate.

Our PPDA registration is currently in progress. We are actively completing the registration process to become a fully listed government supplier. In the meantime, we can supply to government agencies and NGOs on a direct procurement basis. Contact us to discuss how we can support your specific procurement requirements.

Yes. We work with LPOs for institutional clients. Once your LPO is issued and we confirm receipt, we begin processing your order immediately. We can also provide a pro-forma invoice before the LPO is issued if that helps your internal approval process.

We can provide our Certificate of Incorporation, TIN certificate, and other registration documents required for supplier onboarding. Contact us at [email protected] with your specific documentation requirements and we will provide them promptly.

Yes. We respond to Requests for Quotation (RFQs) and Requests for Proposal (RFPs) from NGOs, government agencies, and private sector clients. Send your RFQ or tender documents to [email protected] and we will prepare a formal, itemised response within your specified deadline.

It is straightforward. Step 1: Send us your supply requirements via the website form, email, or WhatsApp. Step 2: We send you an itemised quotation within 24 hours. Step 3: You confirm the order or issue an LPO. Step 4: We process and deliver with full documentation. No registration or lengthy onboarding required to place your first order.

You can reach us through any of these channels: Email: [email protected] for formal inquiries and document sharing. WhatsApp or Call: +256 756 486 177 for quick questions and urgent requests. Website form: Request a Quote on our homepage. We respond to all channels during business hours.

Email us at [email protected] with your supplier pre-qualification form or the list of documents your organisation requires. We will prepare and return the completed documentation promptly. We understand that NGOs and government agencies often have formal vendor registration processes and we are happy to support that.

We are happy to answer any question directly. Reach us on WhatsApp at +256 756 486 177 for a quick response, or email us at [email protected]. You can also use the AI chat assistant on our homepage - it is available any time and knows our services well.